Virtual Assistant AI

CIMSOLUTIONS’ versatile AI-driven virtual agent is designed to optimize both your customer service and internal processes.

Whether your business is small, medium or large, our virtual agent adapts seamlessly to your needs, offering both easy implementation and extensive automation options.

For IT Service Management (ITSM), our virtual agent simplifies routine tasks through automation, improves customer interactions with fast and accurate support, provides real-time reporting to monitor performance, and proactively resolves issues before they escalate.

In the HR domain, our virtual agent streamlines the onboarding process of new employees by automatically processing documentation, providing consistent answers via a standard FAQ and guidance on completing required tasks. Furthermore, the agent integrates effortlessly with your existing systems, streamlining onboarding and automatically synchronizing with current information sources.

Our virtual agent is available across multiple communication channels such as a Chatbot on your website, Teams, Slack, and more, allowing you to communicate flexibly and efficiently with both employees and customers.

Key features of our virtual agent

Our virtual agent is flexible and powerful, with a wide range of functionalities tailored to different business environments. Here are some of the key features:

• Customer Interaction Automation: Our virtual agent enables you to answer common customer questions instantly and automatically using features like website scraping and FAQ integration. This ensures that customers get the information they need quickly and accurately, without customer service intervention, resulting in a more efficient and effective process.
• Document Management and Integration: Add documents that the virtual agent will analyze and use to generate responses. This enables consistent and accurate information to be provided based on your company documents.
• Specific tasks with Natural Language Understanding (NLU): Our virtual agent uses advanced Natural Language Understanding (NLU) to automate complex tasks such as IT Service Management (ITSM) and HR processes. The NLU technology understands and interprets natural language, allowing the agent to communicate effectively with users and systems. This enables the agent to, for example, process IT requests, resolve issues, and manage HR requests, all without human intervention. This makes business processes more efficient and error-free.
• Advanced integrations: Easily connect the virtual agent to ITSM systems such as TOPdesk and ERP or CRM systems such as Salesforce. This allows your business processes to be integrated and optimized.
• Multi-Channel Support: Reach your employees or customers wherever they are, for example via Teams, and ensure consistent and reliable communication across all channels.
• Customizable Workflows: Design and manage personalized processes within the virtual agent that are tailored to your organization’s unique needs. These customized step-by-step processes, called workflows, enable the virtual agent to efficiently perform tasks and provide targeted solutions to specific challenges within your business. The flexibility of these workflows allows you to seamlessly integrate automation into your existing processes, improving operational efficiency.
• Fast Deployment and Easy-to-Use Interface: Our virtual agent can be deployed quickly without any technical knowledge required. The easy-to-use interface makes it easy for your team to manage and customize the agent to your specific needs.

ITSM task automation focuses on simplifying and automating routine tasks within IT Service Management. By automating these tasks, employees can spend their time more efficiently and human error is reduced.

Improved customer interactions are another key feature. This ensures that customers receive fast and accurate support, which increases overall customer satisfaction and improves customer contact efficiency.

Real-time reporting allows you to closely monitor the performance of your virtual agent. This provides insight into how well the agent is performing and helps identify any bottlenecks or opportunities for improvement.

Proactive troubleshooting is essential for identifying and resolving issues before they escalate. By addressing issues early, you can prevent them from causing larger disruptions and ensure continuity of service.

Automation of HR processes

The main features and functions are as follows:

Onboarding new employees: Our virtual agent makes onboarding new employees easier and more efficient, optimizing HR processes and getting new employees up and running faster. Another important feature is the guidance in completing required tasks. The virtual agent ensures that new employees go through all the necessary steps, making the onboarding process smooth and complete.

Automatic Documentation Processing: Our virtual agent optimizes HR processes by making the onboarding of new employees easier and more efficient. The system supports automatic documentation processing, which means that documents are automatically uploaded and accessed. This ensures a streamlined process and consistent information provision.

Standard FAQ for agents: In addition, the virtual agent provides a standard FAQ for agents, providing consistent answers to frequently asked questions. This promotes clear communication and reduces the need for manual intervention.

Integration with systems: Integration with existing systems ensures a seamless connection with your current software, further streamlining the onboarding process. In addition, the agent offers the possibility to automatically synchronize web pages, wikis or internal source documentation, so that they are always up to date. This keeps the information provided by the assistant always up to date.